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RAINMAKER NEWSLETTERS FAQ's
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 HOME REPORT  LOANLETTER RAINMAKER NEWSLETTERS™ 
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General Questions
1. Who do I contact for customer service or questions about my subscription?
2. What is deadline to submit a new order or change to my existing order, such as new mailing list, masthead change or quantity change? 3. What is the schedule of Order Deadlines for every issue? 4. Do I have to sign a contract? 5. Do I need to renew my subscription? 6. Can I pay by check? 7. How much do newsletters cost? 8. What is the difference in content between Home Report and Loanletter? 9. Are the newsletters dated? 10. Can I cancel my subscription any time? 11. If I put my newsletter on hold, will there be a startup fee upon returning? 12. Can I alternate Home Report and Loanletter? 13. Can I place different orders for different newsletters or different mailing lists or different Mastheads? 14. Can I submit a hard copy photo for a new masthead? 15. Can we split an order 50/50 on two credit cards? 16. Will I see a proof of my masthead before it goes to print? 17. How do I submit a change to my masthead?
Delivery Questions
1. What are my options for delivery? 2. Can I order extra newsletters shipped to my office in addition to my mailed newsletters? 3. How do I submit my mailing list? 4. How do I make changes, additions or deletions to my list? 5. Can I alternate mailing lists for my newsletters? 6. When will my newsletters be delivered to my office? 7. When will my newsletters be mailed? 8. Should I include my own address in my mailing list(s)? 9. What happens if my mailing list is under the 200 minimum? 10. Do I need to wafer tab my newsletters before I mail them myself? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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General Questions
1. Who do I contact for customer service or questions about my subscription? Gooder Group Customer Service: M-F, 10am - 6pm; Tel: (703) 698-7750, x 107; Fax: (703) 698-8597; Gooder Group, Attn: Newsletters, 2724 Dorr Avenue, Fairfax, VA 22031. Online Order Forms: Home Report Loanletter Back to the top 2. What is deadline to submit a new order or change to my existing order, such as new mailing list, masthead change or quantity change? Gooder Group must receive all orders, changes or cancellations by the first of the month for next issue (Example: Order deadline is March 1 to be delivered by April 15 or mailed by April 28 for Issue #5). From order deadline to shipped delivery or mailed by date there is a 6+ week production cycle. Back to the top 3. What is the schedule of Order Deadlines for every issue?
Back to the top 4. Do I have to sign a contract? No. All orders are on a pay-per-issue basis according to your chosen schedule. You may cancel at any time prior to the next order deadline. Back to the top 5. Do I need to renew my subscription? No. Your subscription continues month after month, year after year unless you send a written notice of cancellation (e-mail or fax). Once you order, there is no need to "renew" your subscription ever again. Back to the top 6. Can I pay by check? All orders must be paid by credit card and are charged on a pay-per-issue basis at the order deadline. You may use these four major credit cards: MasterCard, VISA, American Express, Discover. Tip: Of course, what date you chose to pay your credit card account by check is up to you. Back to the top 7. How much do newsletters cost? See Prices & Order for current pricing. Price per copy are different for Home Report and Loanletter. Price per copy does not include delivery or one-time Masthead set-up. You can chose to have your newsletters "mailed for you" or "shipped to you" (select one), which is an additional cost. Shipped to you newsletters must be ordered in increments of hundreds, the minimum order is 200. Back to the top 8. What is the difference in content between Home Report and Loanletter? Home Report is a monthly full-color, 4-page newsletter that focuses on "buying and selling" topics, as well as taxes, financing, investing, relocating, and real estate news. Home Report is ideal for real estate professionals to mail to prospective sellers, buyers, farm areas and active prospects. Loanletter is a monthly full-color, 4-page newsletter filled with helpful tips and insightful articles covering mortgage financing, refinancing, taxes, home buying and more!. Loanletter is perfect for loan officers and direct lead generation. Back to the top 9. Are the newsletters dated? No. Issues do not have date printed on the newsletter, so they never go "out of date" for your readers. Each issue is numbered (see copyright line on Page 4) to help you identify different issues for that year. Internally issues are referred to as "Issue #1," "Issue #2," "Issue #3," etc., not "January," "February," "March" issues. Back to the top 10. Can I cancel my subscription any time? Yes. All cancellations must be received in writing (e-mail or fax) prior to the order deadline line (1st of month) for your next scheduled issue. Gooder Group goes to press the first of the month for newsletter editorial shells. Cancellations received after the order deadline will be processed for the following issue. Back to the top 11. If I put my newsletter on hold, will there be a startup fee upon returning? No. If you startup again within two years of hold issue. Also, if a change is needed to your masthead, a change fee will apply. Back to the top 12. Can I alternate Home Report and Loanletter? Yes. Submit two orders; one for Home Report, another order for Loanletter. In Frequency section indicate which newsletter you want on Even issues and Odd issues (i.e., Home Report = Bimonthly even; Loanletter = Bimonthly odd). Back to the top 13. Can I place different orders for different newsletters or different mailing lists or different mastheads? Yes. The easiest way is to complete a different Order Form for each different order. Indicate which newsletter or mailing list or Masthead you want on each order. In the Comments & Notes section include a brief explanation of your different orders. Gooder Group will call you with any questions. Back to the top 14. Can I submit a hard copy photo for a new masthead? Yes. You can mail a printed photo to Gooder Group, Attn: Newsletters, 2724 Dorr Avenue, Fairfax, VA 22031. We recommend, however, you e-mail (Newsletters@GooderGroup.com) a high-resolution color image in JPG, TIF, EPS, BMP or PDF file format, rather than a hard copy for best reproduction. Low resolution photos from the web (72 dpi) are not print quality, and cannot be processed. Be sure to indicate the name and office of all people in photo. If you have two photos on one Masthead, indicate whose photo is on left and right. Back to the top 15. Can we split an order 50/50 on two credit cards? Because all orders are automated and credit cards are charged electronically orders cannot be split between credit cards. There can be only one credit card per order. Teams and partners can reimburse each other directly by check. Tip: You can change the credit card on file for your newsletter subscription prior to any order deadline (i.e., one partner pays for the six months, then switch cards and second partner pays for next six months). It is incumbent upon the subscriber to make credit card change prior to issue order deadline. Back to the top 16. Will I see a proof of my masthead before it goes to print? Yes. A PDF proof of your masthead will be e-mailed to you for approval. One round of revisions is included in the one-time set-up price. A second PDF proof will be sent for signoff. Changes after the 2nd proof incur a $50 fee. Back to the top 17. How do I submit a change to my masthead? The best practice is to photocopy your existing masthead, mark any changes and fax or scan and e-mail to Gooder Group prior to issue order deadline. Because the same change charge applies if one item is changed or several, you are encouraged to make all changes at same time, such as a new cell phone or e-mail or web address or photo. See prices for masthead change fee. Tip: If extensive amount of graphic artist work is requested, hourly rates apply and cost will be estimated in advance. Back to the top | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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